FAQ

Orders and Delivery

Is it possible to exchange a product? How do returns work?

Yes of course.

Example: it was a gift and your daughter/mother/sister-in-law doesn't like the color, but she fell for another piece of jewelry that she really likes and so you would like to exchange it!

If you wish to exchange a product, please send me an email within 14 days to explain your situation and so that I can explain the procedure to you. You can return the package to the following address: Maroussia Chanut, 2 impasse Gauthier 07250 Le Pouzin.

Upon receipt I will send you the exchange product free of charge, you will only have to pay the return costs.

If the exchange product is cheaper, I will refund you the difference (less any initial shipping costs), and if it is more expensive, I will send you a payment link for the difference.

I have a problem with my order, what should I do?

Send me an email as soon as possible to explain your problem!

If you are not completely satisfied with your order, you will have the option of making a free return within 14 days.

A full refund will be offered if the product has not suffered any damage that indicates it has been subjected to abnormal or abusive conditions , for example: it was dropped on the floor and your nephew stepped on it, damaging or breaking it. This is unfortunate, and it can happen.

However, if this happens, you can still send me an email with photos, because if it can be fixed I will offer to send it back to me for repair.

My customers' satisfaction is very important to me, if you have a problem, it is better to let me know so I can try to find a solution!

I have a problem with my delivery, what should I do?

Send me an email as soon as possible to explain your problem!

I always send unique pieces of jewelry with a unique tracking link, for security.

For small orders from the Maroo range (children's pendants, key rings), I send them by simple green letter to reduce shipping costs.

That said, if you place a larger volume order on the Maroo range, I will still include a tracking link for security.

The delivery time is normally 3 working days with the Post Office. If your shipment is not delivered after 7 days, it can be considered lost and you must notify me so that I can take matters in hand, in the form of a complaint with the Post Office for follow-ups.

For small orders without tracking, two solutions: either I send you the product a second time, or I refund you, (it was for a birthday and it passed, damn it then ...) it's up to you to decide!

Again I want my customers to be happy with the products as well as the handling of complaints, so I will do my best to help you!

What is the order preparation time? What should I do if my order is urgent?

In principle I try to send the packages within 24 to 48 working hours maximum.

Speed ​​of order processing is a priority.

It may take a little longer if I'm traveling, so if your order is urgent, send me an email before ordering to let me know your deadline and check if I can get it out as soon as possible!

As a service, I also sometimes take packages to the larger neighboring town which has more frequent collection times.

Other questions

How do I know my finger size? What finger size for a men's signet ring?

All women's rings are adjustable in size.

As they are made of stainless steel, they can also be spread apart to get past the obstacle of the joint and tightened once positioned on the neck of the finger. The vast majority of my customers find these models very comfortable to wear, whether the ring is single or double, and their finish well balanced.

However, care must be taken not to force too much on the solder holding the jewel part because the soldering area has a small surface area.

HOW TO MEASURE YOUR FINGER SIZE

Using a tape measure, measure the circumference of your finger at the strongest point , often at the knuckle.

Or take a string and wrap it around your finger , make two small pen marks, then lay it against a flat ruler.

Then you just have to multiply your finger size in centimeters by 10. For example, if your finger is 5.7 cm, you will choose a size 57 ring (5.7x10=57).

For men it depends on the finger on which they wear the signet ring (most often on the ring finger or middle finger, but also on other fingers...).

The most common sizes are 63.64, which is quite strong.

But the best thing is to steal a ring from him to measure it when he sleeps or takes a shower... and if he really never takes it off, you can always play at making him a ring from a flower stem, string or breadcrumbs for a laugh during a romantic tête-à-tête... but it's less precise!

How do donations to charities work? I would like the donation from my order to go to a specific charity, is this possible?

During a special operation with an association, the donation will be automatically attributed to the association which will have communicated to you the link to the maroussiabijou.fr store.

It is therefore important to use the link provided by the partner association of the operation , called an affiliate link, which will place a small cookie on your computer and allow the money to be transferred to the right place.

If you realize however that you did not follow this specific link for your order, perhaps because you finalized your order with another device, you could still send me a little email so that I can reroute everything!

Payments will take place at the end of specific operations.

The idea is to aim for the most equitable distribution possible, knowing that the associations do not have the same scope of action - nor therefore the same needs.

Regarding the day-to-day operation of the site, and for better traceability, I have formalized a specific accounting entry, and the amount paid is specified on each product sheet.

The amount indicated is net of social security contributions, that is to say that for each purchase I will pay social security contributions to Urssaf on the total amount (sale price and delivery price), then, once the cost price has been deducted and a minimum operating margin, the surplus will be distributed between the associations.

This surplus is therefore the full amount paid, indicated on the product sheet.

And if you prefer the donation to go to a particular association, just ask me by email!

Are the products and the approach eco-responsible?

Yes!

Eco-responsibility was integrated upstream of the project, with a process of continuous improvement , whether on the workshop and manufacturing part, the reduction and recycling of waste, the supply chain... I talk about it in more detail in the manifesto

If you have any suggestions or interesting ideas to share with me, please send me an email via the contact tab!

Is there a warranty on the products?

The unique pieces of jewelry are guaranteed for 1 year for the varnish and the gold exterior finish.

My goal is to produce jewelry that lasts over time!

The Maroo range is guaranteed for 60 days.